Important Telephone Numbers

Dev Burman (name changed), a Vodafone customer for six years, is furious with the service. The company is charging 50 paisa per three minutes of a call to customer care. "Have you ever thought of paying for talking to a customer care executive?" Burman said, giving vent to his anger.

The story is the same with other mobile service providers. Ketan Ramachandran, a Bharti Airtel subscriber, said: "Customer care is a service a telecom operator should offer free. Airtel's interactive voice response system is very tardy and you have to talk to a customer care executive to get an issue sorted out. But now we have to pay for that!" The government's directive to telecom companies while giving out licences explicitly stated customer service calls should be toll free.

The directive hasn't changed the Telecom Regulatory Authority of India (Trai) has not yet approved the companies' request to charge subscribers for customer-care calls.
But the freebies are insidiously, gradually disappearing as hyper-competition is driving down mobile operators' profits.

Over the last two years, the race to grab subscribers has become so intense that telcos started charging as low as 1 paise per pulse per call. Consequently, the average revenue per subscriber or 'Arpu' that telecom companies in India earn has plunged 30% to Rs160 per month one of the lowest rates in the world from around Rs225 a year back.

Source: dnaindia.com By Shubhashish & Amit Tripathi Calling customer care? It may not be toll free

Two such cases have been reported to Mumbai police in the past month. Though they are yet to track down the sender, they have managed to unearth a bizarre truth, that of the `masked SMS'. The user has to register on a website (for as little as $10) and can send text messages to and from any mobile number on the planet without being identified.

Mumbai police have managed to track down two or three websites that are used to send masked messages and are collaborating with IT experts to get to the bottom of the matter. ``We have received two complaints in the last one month where the sender's number was camouflaged,'' joint commissioner of police (crime) Rakesh Maria told TOI on Saturday.

IT industry sources said, ``It's rare for the real miscreant to be caught in such a situation because people might register under false identities and also commit credit card fraud to pay the small registration fee,'' says IT expert Vijay Mukhi.

Imagine getting a lewd SMS from a number you know, and the supposed sender is clueless about what happened. Two such cases have been reported to Mumbai police in the past month. Though they are yet to track down the sender, they have managed to unearth a bizarre truth, that of the `masked SMS'. The user has to register on a website (for as little as $10) and can send text messages to and from any mobile number on the planet without being identified.

Source: Times Of India By V Narayan A terror SMS from your cell? Possible

According to DoT sources, DoT intends to implement the migration of the existing 10-digit numbering plan to an 11-digit plan, effective January 1, 2010. DoT essentially wants service providers to prefix the digit 9 to the existing numbers.

When contacted, mobile operators denied receiving any such directive. However, it is learnt that the direction is to be sent out to all operators, industry associations and telecom regulator Trai.

The move will substantially enhance the numbering capacity, which is important, considering that India is the fastest growing mobile market with close to 500 million subscribers and set to touch the 1 billion mark by 2014.

For consumers, the new numbering plan poses a challenge in terms of updating phonebooks. Subscribers will have to manually prefix ‘9’ to every mobile number in their phone.

Even if software allowing automatic updates is made available, it will then add ‘9’ even to land line numbers on each consumer’s personal phone contacts, which is also an inconvenience.

Source: Times Of India From Jan 1, your cell no. could have another 9

According to the study by the Associated Chambers of Commerce and Industry (Assocham), the PPP projects - especially roads, real estate, power, ports and transport - have tremendous potential to unleash higher growth rate if the investment outlays are utilised effectively.

Assocham president Sajjan Jindal said the ongoing projects, valued at over Rs.133,600 crore, would stem the steep fall in India's growth rate in 2009-10.

"The government also needs to ensure that the pipelined projects do not face political hurdles and projects worth nearly Rs.82,000 crore gets rolled into the under-construction mode smoothly," the report added.

The report said the top five infrastructure sectors - roads, real-estate, power, ports and transport - would together account for more than 83 percent of the total outlay.

"Roads and real estate sectors together add to more than Rs.86,000 crore. The construction activity in these sectors would also lead to greater job creation," it added.

 Airlines
Indian Airlines - 1800 180 1407
Jet Airways - 1800 22 5522
 Spice Jet - 1800 180 3333
 Air India -- 1800 22 7722
 Kingfisher - 1800 180 0101

 Banks
 ABN AMRO - 1800 11 2224
 Canara Bank - 1800 44 6000
 Citibank - 1800 44 2265
 Corporatin Bank - 1800 443 555
 Development Credit Bank - 1800 22 5769
 HDFC Bank - 1800 227 227
 ICICI Bank - 1800 333 499
 ICICI Bank NRI - 1800 22 4848
 IDBI Bank - 1800 11 6999
 Indian Bank - 1800 425 1400
 ING Vysya - 1800 44 9900
 Kotak Mahindra Bank - 1800 22 6022
 Lord Krishna Bank - 1800 11 2300
 Punjab National Bank - 1800 122 222
 State Bank of India - 1800 44 1955
 Syndicate Bank - 1800 44 6655

 Automobiles
 Mahindra Scorpio - 1800 22 6006
 Maruti - 1800 111 515
 Tata Motors - 1800 22 5552
 Windshield Experts - 1800 11 3636

 Computers/IT
 Adrenalin - 1800 444 445
 AMD - 1800 425 6664
 Apple Computers - 1800 444 683
 Canon - 1800 333 366
 Cisco Systems - 1800 221 777
 Compaq - HP - 1800 444 999
 Data One Broadband - 1800 424 1800
 Dell - 1800 444 026
 Epson - 1800 44 0011
 eSys - 3970 0011
 Genesis Tally Academy - 1800 444 888
 HCL - 1800 180 8080
 IBM - 1800 443 333
 Lexmark - 1800 22 4477
 Marshal's Point - 1800 33 4488
 Microsoft - 1800 111 100
 Microsoft Virus Update - 1901 333 334
 Seagate - 1800 180 1104
 Symantec - 1800 44 5533
 TVS Electronics - 1800 444 566
 WeP Peripherals - 1800 44 6446
 Wipro - 1800 333 312
 xerox - 1800 180 1225
 Zenith - 1800 222 004

 Indian Railway General Enquiry 131
 Indian Railway Central Enquiry 131
 Indian Railway Reservation 131
 Indian Railway Railway Reservation Enquiry 1345,1335,1330
 Indian Railway Centralized Railway Enquiry 1330/1/2/3/4/5/6/7/8/9

 Couriers/Packers & Movers Healthcare
 ABT Courier - 1800 44 8585
 Best on Health - 1800 11 8899
 AFL Wizz - 1800 22 9696
 Dr Batras - 1800 11 6767
 Agarwal Packers & Movers - 1800 11
 GlaxoSmithKline - 1800 22 8797 4321
 Johnson & Johnson - 1800 22 8111
 Associated Packers P Ltd - 1800 21
 Kaya Skin Clinic - 1800 22 5292
 4560 LifeCell - 1800 44 5323
 DHL - 1800 111 345
 Manmar Technologies - 1800 33 4420
 FedEx - 1800 22 6161 Pfizer - 1800 442 442
 Goel Packers & Movers - 1800 11 3456
 Roche Accu-Chek - 1800 11 45 46
 UPS - 1800 22 7171
 Rudraksha - 1800 21 4708
 Varilux Lenses - 1800 44 8383
 Home Appliances VLCC - 1800 33 1262
 Aiwa/Sony - 1800 11 1188
 Anchor Switches - 1800 22 7979
 Blue Star - 1800 22 2200
 Bose Audio - 1800 11 2673
 AMP Sanmar - 1800 44 2200
 Bru Coffee Vending Machines - 1800
 Aviva - 1800 33 2244 44 7171
 Bajaj Allianz - 1800 22 5858
 Daikin Air Conditioners - 1800 444
Chola MS General Insurance - 1800 44,  222 5544
 DishTV - 1800 12 3474
 HDFC Standard Life - 1800 227 227
 Faber Chimneys - 1800 21 4595
 LIC - 1800 33 4433
 Godrej - 1800 22 5511
 Max New York Life - 1800 33 5577
 Grundfos Pumps - 1800 33 4555
 Royal Sundaram - 1800 33 8899
 LG - 1901 180 9999
 SBI Life Insurance - 1800 22 9090
 Philips - 1800 22 4422
 Samsung - 1800 113 444

 Sanyo - 1800 11 0101
 GRT Grand - 1800 44 5500
 Voltas - 1800 33 4546
 InterContinental Hotels Group -1800
 WorldSpace Satellite Radio - 1800 44 111 000 5432
 Marriott - 1800 22 0044
 Sarovar Park Plaza - 1800 111 222
 Taj Holidays - 1800 111 825
 CAMS - 1800 44 2267
 Chola Mutual Fund - 1800 22 2300
 Teleshoppin Easy IPO's - 3030 5757
 Asian Sky Shop - 1800 22 1800
 Fidelity Investments - 1800 180 8000
 Jaipan Teleshoppe - 1800 11 5225
 Franklin Templeton Fund - 1800 425
 Tele Brands - 1800 11 8000 4255
 VMI Teleshopping - 1800 447 777
 J M Morgan Stanley - 1800 22 0004
 WWS Teleshopping - 1800 220 777
 Kotak Mutual Fund - 1800 222 626
 LIC Housing Finance - 1800 44 0005
 Others
 SBI Mutual Fund - 1800 22 3040
 Domino's Pizza - 1800 111 123
 Sharekhan - 1800 22 7500
 Tata Mutual Fund - 1800 22 0101

 Cell Phones
 BenQ - 1800 22 08 08
 Travel Bird CellPhones - 1800 11 7700
 Motorola MotoAssist - 1800 11 1211 4539
 Nokia - 3030 3838
 Sony Ericsson - 3901 1111

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24 HOUR CHEMIST SHOPS

 Abhishek Pharma, Noida: 95-120-2453801,

Bharatiya Pharmacy, Lajpat Nagar: 26833855,

Ellianz Chemist, GK II: 41637337,

Gulati Medical Store, Shahadara: 22301640,

Holy Angels Hospital: 26141229/2842,

Java Medical Hall, Nangal: 25521408,

Kulbhushan Medical Hall, Narela: 27282116,

Max Medicentre, Pitampura: 27158844, 27158121, Mohinder Hospital, Green Park extn.: 26852880/81, Round The Clock Chemist, Yusuf Sarai: 26529327. Cardiac Emergency: Fortis Escorts, Vasant Kunj: 42776222, Okhla: 26825002/3, Noida: 95120-2400222, Faridabad: 95129-2419999,

AGEWELL HELPLINE FOR AGED

 29836486, 29840484

The new numbers:
011- 2566 1000 - Terminal 1 (Domestic)
011- 2560 2000 - Terminal 2 (International)
011- 2560 1000 - International Cargo Terminal

In another significant decision, he announced that he would be available to public daily.

Balwinder Kumar also issued a show-cause notice to the architects of Noida authority for delay of over two months in approving building plans. He ordered a probe into it which will be conducted by the Deputy CEO.

To develop a good corporate culture, the Authority's system and structure will be changed, he said. All the departments will be made on-line to facilitate the public in their dealings with the Authority.

No dereliction of duty in Noida Authority will be tolerated now, said the new CEO making his intention quite clear. The new CEO has ordered the officials concerned to daily approve at least 10 building plans each of industrial, institutional, residential, commercial and group housing sectors. The Noida Authority should take the minimum time in approving the building plans, he added.

Telecom operators have reduced roaming tariffs by up to 56 per cent with effect from February 15 in compliance with Telecom Regulatory Authority of India (TRAI) directives. While leading GSM players Bharti Airtel and Hutch have slashed roaming tariffs by up to 56 per cent, CDMA market leader Reliance Communications reduced its roaming tariffs for pre-paid users by 44 per cent. All operators have also done away with the monthly roaming rental of Rs 49.

By- Hindustan Times

All incoming SMS will be free. This move will benefit over 120 million mobile phone subscribers in India. "Every Indian travels across the country for work, to meet social commit ments or on vacation. We are now ushering in an era of simplified roaming tariffs," said Sanjay Kapoor, joint president, mobile services, Bharti Airtel.

3BD(1595 sq ft) Apt on 4th floor in Ashiana UPVAN, Indirapuram, Ghaziabad.

With the 11000-volt cable snapping, the BSNL telephone exchange in Sector 19 here has been burnt and with it more than 20,000 telephones lines are dead in the area. The telecom department is estimated to have suffered a loss of Rs 2 crore.

Luckily, at the time of the accident nobody was working in the switch room otherwise some human casualties would have made it worse.

An 11000-volt cable had snapped in Sector 26 and fallen on a telecom pillar last night. The fire in the power wire is reported to have reached the Sector 19 EWSD exchange of BSNL subterraneously. More than 19,096 telephone lines were immediately affected and all cards were destroyed.

The BSNL authorities are understood to be procuring cards from other exchanges in the area like Javer, Maharshi Ashram etc to fix them. The shortfall in cards is being met by procuring cards from Siemen. The officials had claimed that telephone lines would be restored by Saturday night but that could not be accomplished by Sunday evening even.

The BSNL authorities are reportedly contemplating suing the UP Power Corporation for this accident and loss. A large number of telephone users are, however, facing a lot of inconvenience in the meantime.

I C E

Due to the recent bombing in London and floods in Mumbai, there has been a tremendous push to launch the International "In Case of Emergency" (ICE) campaign.

As you know, many people were injured in these incidents. Many of those injured were found with their cell phones. First responders used the injured person's cell phone to try and locate a family member that they could notify on the injured persons behalf. However the rescuers found it difficult to locate the appropriate person.

Wireless subscribers are now being asked by Public Safety Officials all over the world to store the word "ICE" in their wireless phone address book and put their next of kin's phone number next to it. Each individual will have to enter his emergency contact number under the name ICE

would be contacted quickly by ambulance and  staff. It's just that easy! (Source: BBC News)

Please take a moment to enter the person that you would like to be contacted in case of an emergency into your cell phone with the word "ICE".c Safety officials around the world will know what this means.

Forward it to as many persons you can, this is a good idea.

Do not forget to do it on your mobile first."

The modern Centre has facilities to convey information in Hindi and English, BSNL Director (operations) said.

BSNL, the seventh biggest telecommunication company in the world, is planning to introduce many more customer care facilities to satisfy its consumers. The opening of a call centre in Noida is one of them, he said.

While inaugurating the call centre, the director said the company is planning to introduce an important scheme from October, under which a subscriber can load on the line a pre-paid coupon. The coupons would be available for Rs. 300, 500, 1000 and more, he said.

On the occasion, BSNL general manager (NOIDA), A K Garg said the first time the company had printed 22500 Hindi and 80,000 English directories for the Noida subscribers and distributed to them.

According to Piyush Mordia, Gautam Budh Nagar Police Chief, "It is a frequent complaint that the police control telephone lines are busy, or that the relevant official is not available." This SMS system will get rid of the problem, and senior officers will attend to every complaint.